For utilities providing natural gas services, there can sometimes be a scenario where certain customer accounts incur a negative usage amount. When this occurs, it makes little sense to apply usage charges for customers with negative usage amounts.
Able Software has recently added a special “Calculation Method” for natural gas customers where this situation occurs. In order to utilize this convenient new feature, please review the following steps with your Utility Star System:
1. Users should update their Utility Star software to version 9.9.102 or higher.
2. Log in UTP, go to Config->Rate->Usage Rate, then select a “Usage Rate”. Once the Usage Rate function has been selected, please click on “Edit” to access the “Add/Update Usage Rate Revenue Code” window. Then select “N” (Negative Usage Amount Zero) from the drop-down list for Calculation Methods (and then click OK).
3. This way, all “negative usage” customer accounts will be charged with zero usage during the customer billing process.
Please contact Able Software for more information about Utility Star products.