Able Software is partnering with Online Information Services, Inc. to provide online customer identity verification services to Able Software CustomerDirect system users. Red Flag Alert notification is included with this service, as well.
Online Information Services: provides their Online Utility Exchange (UEX) for utilities who wish to utilize ways to verify the identity of their online payment customers using the Able Software CustomerDirect system.
Able Software has recently integrated the Online Utility Exchange (UEX) service with CustomerDirect to help verify online payment customer identity, discover customer credit status and help prevent bad debts from being incurred by fraudulent online account activity. The UEX service enables you to easily verify utility customer identity and credit status in order to eliminate bogus credit card transaction before they occur. This helps significantly reduce financial risk for utilities accepting online utility bill payments from their customer account base.
For more? information about UEX: http://www.onlineutilityexchange.com/start/redflags.asp
Here is to utilize the new UEX “Utility Exchange” function.
1. Utilities will need to become a UEX member, so please contact Able Software for referral to Online Information Services to set up your account.
2. Your Utility Star system should be updated to version 9.9.089 or higher.
3. Log in UTP, Customer-> edit /add, Click “Verify” to verify your customer's information.
4. Click “Verify” on the pop up window “UEX Verify”. ?If there is necessary information missing, there will be a notification. If the information is complete, Utility Star will connect to UEX automatically to verify the customer’s information, and provide customer credit scores for your review.
Please Note: There are separate fees associated with utilizing online verification service options from Online Information Services and Able Software.
5. You can also verify through UEX’s website by clicking “Web Show” button.
Please contact Able Software for more information about Utility Star products.