| Time | Day 1 (Wednesday, August 8th 2007) | |
|---|---|---|
7:30AM - 8:45AM |
Breakfast & Registration |
|
8:45AM - 9:00AM |
Opening Address |
|
9:00AM - 10:15AM |
Session 1: Billing - The Customer Experience |
|
10:15AM - 10:30AM |
Break |
|
Customer Service Session |
Technician Session |
|
10:30AM - 12:00PM |
Session 2: Handheld (Track 1) |
Session 3: Meter Reading (Track 2) |
12:00PM - 1:00PM |
Lunch |
|
Customer Service Session |
Technician Session |
|
1:00PM - 2:30PM |
Session 4: CustomerDirect Module |
|
The Process of Query and Payment Online(track 1)
|
Account management, Dealing With Work Order(track 2) |
|
2:30PM - 2:45PM |
Break |
|
2:45PM - 4:15PM |
Session 5: Credit Card Interface ( track 1) |
Session 6: Rate Changes (track 2) |
| Time | Day 2 (Thursday, August 8th 2007) | |
|---|---|---|
8:00AM - 8:45AM |
Breakfast |
|
8:45AM - 10:15AM |
Session 7: UTP—New Features & Enhancements |
|
10:15AM - 10:30AM |
Break |
|
Customer Service Session |
Technician Session |
|
10:30AM - 12:00PM |
Session 8: Reporting System |
|
How to Use Normal Model (track 1) |
New Report or Report Retriever (track 2) |
|
12:00PM - 1:00PM |
Lunch |
|
Customer Service Session |
Technician Session |
|
1:00PM - 2:30PM
|
Session 9: Introduction of Mail Merge (track 1)
|
Session 10: Introduction of Email-Bill (track 2) |
| Time | Day 3 (Friday, August 9th 2007) | |
|---|---|---|
8:00AM - 8:45AM |
Breakfast |
|
Customer Service Session |
Technician Session |
|
8:45AM - 10:15AM |
Session 11: Installment Payment (track 1) |
Session 12: Loan Module (track 2) |
10:15AM - 10:30AM |
Break |
|
Customer Service Session |
Technician Session |
|
10:30AM - 12:00PM
|
Session 13: Work Order Features (track 1) |
Session 14:Auditing (track 2) |
12:00PM - 1:00PM |
Lunch |
|
1:00PM – 2:30PM |
Session 15: Asset Management |
|
2:30PM – 2:45PM |
Break |
|
2:45PM - 4:30PM |
Summary, Questions & Closing Remarks |
|
5:30PM - 7:30PM |
Dinner Buffet |
|