Home > Support > Services At Able Software, Inc., we are dedicated in providing the highest level of customer satisfaction. To ensure the best quality of handling challenging business problems, our support staff is well trained and courteous. When you purchase our software, you will also purchase one year of our Technical Support Service Contract. The support contract can be renewed on an annual basis, and it includes all of the following services: Telephone Consulting Support (TCS): Able Software is committed to promote quick turnarounds after the initial call. Requesting TCS within the following timeframes: Calls Received Calls Returned Before 9 a.m. PST Same day by 12 p.m. PST Between 9 a.m. PST and 4 p.m. PST Same day by 6 p.m. PST Between 4 p.m. PST and 6 p.m. PST By 12 p.m. PST the following business day (excluding holidays) Remote support: By using pcAnywhere or GoToMyPC connection, a highly qualified Support Analyst can access your data through the Internet. This means prompt and effective resolution of your technical support questions. Online support: For your convenience, you can e-mail your technical support questions. You can send your question to support@able-soft.com, or click our Users Group to access various support documents. Online FAQ: For a quicker access of answers to your technical questions, Able Software has a FAQ available online. Free System Upgrades: We are always improving our software, hence there will be upgrades available for our customers all the time. Upgrades are released in the form of a service pack for Standard and Lite customer, or through our LiveUpdate server for our Platinum customers.