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Able Soft announces ServiceDirect web services platform for Utility Customer Information Systems
11-15-2010

State-of-the-art utility billing and customer information systems provide Utility Companies with online technology for improved customer service and operational efficiency

Able Software, Inc. (ASI), a leading provider of utility billing software to the public & private sectors, announced today a complete web service architecture framework for utility customer service application development. Called ServiceDirect, the web service application suite contains online software solutions for service order management, bill payment services, meter data management and various other customer related service applications.

The ServiceDirect information management system, developed as part of Able Software’s web service platform, utilizes web portal architecture to combine tools for managing work orders, as well as other system functionality. The ServiceDirect platform may be integrated with Able Software’s UTILITY STAR Platinum software billing product and is also available as a dedicated web service application capable of being utilized in conjunction with other 3rd party billing systems.

For example, ServiceDirect allows utility providers to manage service calls, as well as manage the entire service order lifecycle. Work order process control, real time access, cross platform support are just a few of the capabilities contained within the new ServiceDirect platform.ServiceDirect utilizes a web portal interface allowing field personnel to login and access information from any wireless device equipped with web browser access. Utility customers may also be allowed to view their work order status, as well. Utility organizations can reduce employee response time, reduce internal costs, improve work order planning and scheduling, manage work order materials vs. expenses and many other potential workflow process improvements. The ServiceDirect platform may be adapted to provide many other types of utility customer service solutions and can be interfaced with various 3rd party software applications, thus creating the ability to link disparate customer databases and provide new ways to view important utility customer information.

ServiceDirect is developed with the Microsoft.Net toolset and will provide Utility Companies with advanced technology enabling them to improve customer service, operational efficiency and increase profit ability. Able Software offers an array of online products and integration services including ServiceDirect, CustomerDirect, Mobile Work Order solutions, GIS application integration, AMR system interfaces, Accounting system (GL) Interfaces and other utility industry related products.

Ming Li, CEO of Able Software, Inc., says “UTILITY STAR Platinum is the most advanced Utility Billing/CIS application in the market today. We developed this application platform based upon the latest development standards and disciplines within the software industry.” He adds, “The results are impressive in terms of product quality, scalability and ease-of-use and we are excited that Utility Companies has selected us as their software and project implementation provider of choice.”
For more information about utility billing solutions offered by Able Software, Inc., please visit www.able-soft.com

About Able Software, Inc. (ASI)
Able Software, Inc. delivers Utility Billing and related Operational Software worldwide. Today, over one hundred water, sewer, electric, waste, gas and other sub-metering companies use ASI’s Windows, MS-SQL Server and .Net solutions to meet their technology needs. For over ten years, ASI has developed and implemented total technology solutions for the management of utilities and local government. For more information, please visit the ASI web site www.able-soft.com.

 

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